Preliminary Data Analysis

SECTION 8 - MEDICAL SERVICES

33 If you use the Willingham surgery how do you rate it with respect to the following statements?
Please answer using the code
1 = strongly agree
2 = agree
3 = neither agree nor disagree
4 = disagree
5 = strongly disagree		 Please use 1, 2, 3, 4 or 5
I am treated with respect and understanding by practice staff  
I can usually get an appointment within 48 hours  
In an emergency I can get seen more quickly  
I have confidence in the ability of the staff at the practice  
I will be dealt with quickly and well in an out-of-hours emergency  
I am kept waiting too long for my appointment  

Below are the numbers responding to each part of each question


Question strongly agree agree neither disagree strongly disagree average
I am treated with respect and understanding by practice staff 637 161 13 6 7 1.3
I can usually get an appointment within 48 hours 451 239 63 46 10 1.7
In an emergency I can get seen more quickly 443 199 112 13 11 1.7
I have confidence in the ability of the staff at the practice 486 257 46 10 10 1.5
I will be dealt with quickly and well in an out-of-hours emergency 190 188 280 39 31 2.4
I am kept waiting too long for my appointment 38 145 203 249 124 3.4(1.6)

Notice that the last question is 'reversed' i.e. the higher the score the better the response. For comparison with the others it would be sensible to subtract this value from 5, giving 1.6.

The question which elicited the poorest response referring to out-of-hours emergencies may have gained this response because people had little or no experience of this and it may well reflect a fear rather than reality.

The total responses for each part were (970 questionnaires analysed)


Question responses left blank
I am treated with respect and understanding by practice staff 824 146
I can usually get an appointment within 48 hours 809 161
In an emergency I can get seen more quickly 778 192
I have confidence in the ability of the staff at the practice 809 161
I will be dealt with quickly and well in an out-of-hours emergency 728 242
I am kept waiting too long for my appointment 759 211

Could the higher level of no response on the above question be due to lack of experience in using the surgery?



34 If taken ill out of surgery hours what would you be most likely to do? tick Ring NHS Direct  
Go to A & E at Addenbrookes  
Go to A & E at Hinchingbrooke  
Use out of hours service - CAMDOC  

Total responses - 1009 (970 questionnaires analysed)

The instructions asked for just one response to this question but quite a few gave two. Some comments on these questionnaires justified giving two as they stated that the response would depend on the nature of the illness.


responses percentage
Ring NHS Direct 188 18.6%
Go to A & E at Addenbrookes 137 13.6%
Go to A & E at Hinchingbrooke 41 4%
Use out of hours service - CAMDOC 643 63.8%



35b If you have made a suggestion above, would you be prepared to pay for such services? tick Yes No
   

Yes No
Responses 137 82